Help Support
Returns & Cancellations
Returns
Before returning an item, please contact Muchi Customer Service muchijiaju@163.com to provide orders and related information. In general, if you are dissatisfied with your purchase, Muchi will be happy to process a return for you, contingent upon the following:
Items must be unused, unassembled, in their original condition, and original packaging, complete with all tags, instructions, and inserts. All returns must be post-marked within 30 days of receiving the item. Unless otherwise specified by Muchi, all returns must be made via the original shipping method through which the order arrived. Detailed shipping instructions will be provided by Muchi. Please allow at least 2 weeks after your order has been received for your refund to be processed at which point you will be refunded the full purchase price, including tax, minus shipping. For items offered with free shipping, outbound shipping fees will be deducted from your final refund.
Exceptions - We cannot accept returns of:
- Made-to-Order Products
- Products identified as non-returnable
- Products which have been installed or assembled
- Products not in their original condition and original packaging
- Products which have been successfully delivered and signed
- Orders already in production
Cancellations
To cancel an order, please notify us within 48 hours of paying the deposit. We do not accept cancellations for Made-To-Order items after 48 hours.
Damaged & Defective Items
If you have received an item that was incorrect, defective, or has been damaged during shipment, please contact Muchi Customer Care at muchijiaju@163.com immediately.